Managed IT Services
Outsourcing your technology services to INFINIT gives you a team of IT specialists at your service
Proactive IT management and on-demand support
No two businesses have the same IT requirements. That’s why INFINIT offers a range of support plans that are flexible enough to meet any support needs. While we offer options that include only 24/7 infrastructure monitoring and maintenance services, most clients opt for our full Managed IT Service, available through our various Technology Transformation Services plans.
We can completely take over your IT management or augment and extend of your team, complementing your internal IT staff by offloading some of their day-to-day operations so they’re free to focus on other important areas of your business.
Extensive expertise in Managed IT
Over our many years of services, we have been delivering high-performing technology solutions and prompt, professional support with a laser-like focus on our clients’ success. Outsourcing your IT to us means our technicians will proactively monitor your IT environment and fix issues before they arise. Even better, they will provide sound advice, recommendations, and guidance on how you can leverage technology to transform the way you do business.
What’s included in our Technology
Transformation Services
24/7 Help Desk
Our technicians are always available to help with your IT issues
Remote & On-site Support
We can troubleshoot problems remotely or come to your location when needed
Emergency Support
Urgent support requests will be responded within 1 hour, guaranteed
Network Monitoring
We work around the clock to monitor your systems and preemptively resolve issues
Software Updates
Get peace of mind knowing your applications are always up to date and working as expected
Backup and Recovery
We regularly back up your data to ensure your business continuity in the event of a disaster
Total Support Services
IT Support
- IT Service Help Desk & End User Support (2 hrs per month*)
- Proactive 24/7/365 System Monitoring
- End User Data Protection (OneDrive)
- Digital Transformation Technology Roadmap
- Dedicated Account Manager
- Tier 1 Discounted Azure Pricing
All the benefits of Standard, plus:
- IT Service Help Desk & End User Support (8am-6pm Local Time M-F*)
- Network Management
- Scheduled On-Site Assistance
- Virtual / Physical Server Management
- Mobile Device Management (MDM)
All the benefits of Advanced, plus:
- IT Service Help Desk & End User Support (24 hours M-F)
- Virtual CIO
- Azure Infrastructure Management
INFINIT SHIELD Managed Security
IT Support
- Antivirus / Anti-Malware
All the benefits of Standard, plus:
- Multi Factor Authentication
- Email Phishing /Spoofing / Spam Protection
- Web Content Filtering
- Cybersecurity Risk Assessment
All the benefits of Advanced, plus:
- Single Sign On Deployment
- Security Incident Response
- AI Threat Intelligence and Response
- End User Security Awareness Training
- Disk Encryption / Data Protection
- Network Security Auditing & Management
- Identity Management + Conditional Access
- Endpoint Detect and Response (EDR)
- INFINIT SHIELD Score
- 8am-6pm Local Time M-F. Additional hours at discounted rate of $125 / hour
- Associated Microsoft and Security Licensing Billed Separately
The smart approach to IT management
Technology Transformation Services from INFINIT allow you to focus on your business instead of IT challenges. We’ll become an extension of your team, handling equipment maintenance, strengthening security, addressing issues proactively, resolving problems as they arise, and helping you plan for future growth.
The benefits of Technology Transformation Services are clear:
- Predictable monthly costs
- Reduced labor expenses
- Enhanced security
- Improved productivity
- Better collaboration
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